Transparency

Cookie Policy

At IntouchPay, we believe in being clear and open about how we collect and use data related to you. This policy provides detailed information about how and when we use cookies on our website.

Last Updated: April 27, 2026Version 1.0

What are cookies?

Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit our website. This allows the website to recognise you as a user either for the duration of your visit (using a 'session cookie') or for repeat visits (a 'persistent cookie').

They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

How we use cookies

We use cookies to enhance your experience, to better understand how you use our website and to help us with our marketing efforts. Our goal is to provide you with a personalized experience while ensuring your security.

  • To remember your preferences and settings.
  • To authenticate you and keep you logged in.
  • To provide and maintain the security of our platform.
  • To analyze our performance and site traffic.

Types of cookies we use

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They help us remember your settings and preferences to provide a more seamless experience.

Analytical/Performance Cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Managing cookies

You can choose to disable cookies through your individual browser options. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.

Please note that if you block all cookies, you will not be able to use all the features on our website, such as logging into the developer portal or managing your KYC status.

Updates to this policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

Questions?

If you have any questions about our use of cookies or other technologies, please email us atprivacy@intouchpay.co.rw