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Privacy First

Privacy Policy

Your privacy is fundamental to our relationship with you. This policy explains how IntouchPay collects, uses, and protects your personal data when you use our developer portal and payment services.

Last Updated: April 27, 2026

Information we collect

We collect information that you provide directly to us when you create an account, complete your KYC (Know Your Customer) verification, or communicate with our support team.

This includes:

  • Contact Information (Name, Email, Phone number)
  • Business Details (Company name, Registration documents, TIN)
  • Identity Verification (Identity cards, Passport copies)
  • Technical Data (IP address, Browser type, Usage patterns)

How we use your data

We use the collected information for the following purposes:

  • To provide and maintain our payment services.
  • To perform identity verification and compliance checks (KYC).
  • To protect against fraud and ensure platform security.
  • To communicate updates, security alerts, and support responses.
  • To comply with legal and regulatory requirements in Rwanda and beyond.

Data sharing and disclosure

We do not sell your personal data. We only share information with third parties when necessary to provide our services, comply with the law, or protect our rights. This includes financial institutions, regulatory bodies, and trusted service providers who assist in our operations.

Your rights

Under GDPR and local data protection laws, you have the following rights regarding your personal data:

  • The right to access your personal data.
  • The right to rectify inaccurate information.
  • The right to request deletion of your data (where applicable).
  • The right to object to processing or request restriction.
  • The right to data portability.

Data security

We implement industry-standard technical and organizational measures to protect your data against unauthorized access, loss, or alteration. This includes encryption of data in transit and at rest, regular security audits, and strict access controls.

Privacy Questions?

If you have any questions or concerns about your privacy, please reach out to our Data Protection Officer.

privacy@intouchpay.co.rw